Privacy & Cookie Policy

Last updated: Sep 29, 2025.

At By Karisma (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store, and share your information when you visit our website, book a service, or purchase from our shop.

By using our website and services, you agree to the terms set out in this policy.

1. Privacy Policy

1.1 Information We Collect

We may collect the following types of information:

  • Personal details such as your name, email address, phone number, and postal address.

  • Booking information including dates, times, and event details.

  • Order information for physical and digital products purchased through our online shop.

  • Payment details processed securely via third-party providers (we do not store card details ourselves).

  • Communications including enquiries, booking forms, or customer service correspondence.

  • Website usage data such as browsing activity and preferences (see Cookie Policy below).

1.2 How We Use Your Information

We use your data to:

  • Process and confirm bookings.

  • Carry out patch tests where necessary.

  • Fulfil shop orders and provide digital downloads.

  • Communicate with you regarding your booking or purchase.

  • Handle refunds, cancellations, or order support.

  • Maintain records for business, accounting, and legal compliance.

  • With your explicit consent, share your name and contact details with trusted henna artists if we are unable to attend your booking, to help you secure an alternative artist.

1.3 How We Store Your Information

Your information is collected and stored securely by us. At present, your data is managed solely by the owner of By Karisma. If additional team members or a booking system are introduced in future, the same standards of care and compliance will apply.

Our website builder and hosting provider may also store limited data (for example, form submissions or account login details) as part of their services.

1.4 Sharing Your Information

We do not sell or rent your personal data. We may share your information only when necessary:

  • With your permission, with other trusted henna artists if we cannot fulfil your booking.

  • With service providers such as payment processors, delivery partners, and hosting services.

  • Where legally required, for example for tax or accounting purposes.

1.5 Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections to your data if it is inaccurate or incomplete.

  • Request deletion of your data (subject to business or legal obligations).

  • Restrict or object to processing of your data.

  • Request transfer of your data to another provider (data portability).

  • Withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below.

1.6 Data Retention

We keep personal data only as long as necessary to provide services, process purchases, or comply with legal obligations.

2. Cookie Policy

2.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us provide a better browsing experience, remember your preferences, and improve how our website functions.

2.2 Types of Cookies We Use

  • Essential cookies – Required for the website to operate correctly (e.g., enabling bookings or shopping cart functions).

  • Performance cookies – Allow us to understand how visitors use the site, helping us improve layout and content.

  • Functional cookies – Remember your preferences (such as language or login details).

  • Advertising or third-party cookies – May be used if we display ads, run affiliate links, or use social media integrations.

2.3 Managing Cookies

You can control or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect how certain parts of our website function.

For more information, you may visit www.allaboutcookies.org.

3. Security

We take appropriate measures to safeguard your information against loss, misuse, or unauthorised access. However, no method of electronic storage is completely secure, and we cannot guarantee absolute security.

4. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect legal, technical, or business changes. The latest version will always be published on our website.

5. Contact Us

If you have any questions or concerns about this Privacy & Cookie Policy, or wish to exercise your rights, please contact us:

By Karisma
📧 info@bykarisma.co.uk
📍 London, Surrey, United Kingdom